Privacy Policy.
This Privacy Policy describes how elenaustinova.com (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website ElenaUstinova.com
Information We Collect
When you place an order or contact us through the website, we may collect the following personal information:
• Name and surname
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely via third-party payment providers such as PayPal)
We do not store or have access to your full payment card details.
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders
• Communicate with you regarding your purchase
• Provide access to digital products or services
• Arrange shipping for physical products
• Comply with legal, accounting, and tax obligations
We only collect information that is necessary to provide our services.
Sharing Your Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with trusted third parties when required to fulfill your order, such as:
• Payment processors (e.g., PayPal)
• Shipping and delivery services
• Website hosting and technical service providers
All third parties are required to respect the confidentiality of your data.
Data Retention
We retain your personal information only for as long as necessary to:
• Complete transactions
• Maintain order records
• Comply with legal and financial regulations
Your Rights
Depending on your location, you may have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, where legally permitted
To exercise these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings.
Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 olenaustinova.art@gmail.com
Terms & Conditions
These Terms & Conditions govern your use of elenaustinova.com and the purchase of products and digital content from our website.
By placing an order, you agree to these Terms & Conditions in full.
1. General Information
All products sold on this website are created and managed by Elena Ustinova.
We specialize in handmade, made-to-order wooden tools and digital educational content related to felting and craftsmanship.
2. Handmade & Made-to-Order Products
All physical products offered in our shop are handcrafted and made to order.
Production Time
- Hat Blocks: approximately 2–3 weeks
- Wooden Felting Tools & Massage Tools: approximately 5–7 business days
Production begins only after payment is successfully completed.
Please note:
- These are not mass-produced items
- Each product is individually made by hand
- Production times are estimates and may vary slightly depending on workload
Shipping time is additional and starts after production is completed.
3. Digital Masterclasses
Digital masterclasses are non-physical products.
- Access to masterclasses is provided personally via email after payment
- Delivery may not be instant and can take some time due to time zone differences
- No physical materials will be shipped for digital products
4. Payments
All payments must be completed at checkout using the available payment methods.
Orders are processed only after full payment is received.
5. No Cancellations & No Refunds
Due to the nature of our products:
- All handmade products are made to order
- Digital products provide access to intellectual property
Therefore:
- Order cancellations are not accepted
- Refunds are not provided for handmade, custom-made, or digital products
- Once an order is placed and paid for, it is considered final
By completing your purchase, you confirm that you understand and agree to this policy.
6. Shipping
- Physical products are shipped only after production is completed
- Shipping costs and estimated delivery times are shown at checkout
- Buyers are responsible for any customs duties, taxes, or import fees applicable in their country
7. Responsibility & Liability
We are not responsible for:
- Delays caused by shipping carriers or customs
- Incorrect address information provided by the buyer
- Delays caused by force majeure circumstances beyond our control
8. Intellectual Property
All content on this website, including:
- texts
- images
- videos
- digital masterclasses
is the intellectual property of Elena Ustinova and may not be copied, distributed, or shared without written permission.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We collect and use only the information necessary to fulfill orders and provide services.
10. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
The latest version will always be available on this page.
11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
📧 olenaustinova.art@gmail.com
